01. About these terms
These terms are an agreement between you and Bubbles Travels Co. (“Bubbles”, “we”, “us”). By creating an account, using the app or website, or booking a trip with us, you agree to them. If you don’t agree, please don’t use our services.
Some trips are run by independent organizers or suppliers. Their own booking conditions may also apply to your trip, and we’ll point you to them before you commit. Our privacy policy explains how we handle your personal information.
02. Your account
- You must be at least 18 to create an account. You can add children or other travelers to a booking only if you have authority to do so.
- Give accurate details, and keep them up to date. Names should match the traveler’s passport.
- Keep your password private. You’re responsible for activity on your account, so tell us straight away if you think someone else has used it.
03. Trips & bookings
Trip pages describe the itinerary, what’s included, departure dates and prices. We work hard to keep them accurate, but details such as flight times, hotels or activities can change for reasons outside our control.
Booking requests are currently completed with our team on WhatsApp or by phone. A booking is confirmed only when we confirm it to you in writing, for example by WhatsApp message or email, and any required deposit has been received. Starting a request in the app or on the website doesn’t by itself reserve a place.
04. Prices & payments
Prices are shown per person in the currency stated on the trip, unless we say otherwise. We’ll tell you the deposit, the balance and when each is due before you pay. Payments are taken through the channels our team gives you. The app itself doesn’t collect card details.
If a required payment isn’t made on time, we may release your place after letting you know.
05. Changes & cancellations
Each trip has its own cancellation and refund conditions, which we share before you book. Where suppliers charge us for changes or cancellations, those costs may be passed on.
If we have to cancel a trip or make a major change to it, we’ll tell you as soon as we can and offer an alternative or a refund of the amounts you paid us for the affected services.
06. Travel documents
You’re responsible for having a valid passport, any visas, vaccinations and other entry requirements for every country on your trip. We can help with visa applications, but approval is always decided by the relevant authority, and we can’t guarantee it.
Only upload documents that belong to you or to a traveler you’re authorized to act for.
07. Using our services
Please don’t misuse the app or website. That includes trying to access other people’s accounts or data, interfering with how the services run, uploading anything unlawful or harmful, or using the services to mislead anyone. We may suspend accounts that do.
The app, website, content and branding belong to us or our licensors. You may use them only for planning and booking your own travel.
08. Trip-planning tools
Itineraries, suggestions, weather outlooks and visa information in the app are there to help you plan. They may be generated automatically or come from third parties, and they may not always be complete or up to date. Check important details, such as entry rules, opening hours and prices, before relying on them.
09. Our responsibility
We provide our services with reasonable care and skill. We aren’t responsible for losses caused by events outside our reasonable control, such as extreme weather, strikes, government action or supplier failures, or for losses caused by information you gave us that wasn’t accurate.
Nothing in these terms limits any rights you have under consumer protection law that can’t be limited by agreement.
10. Ending your account
You can delete your account at any time from Profile → Settings → Delete account in the app, or by asking us. See Delete your account for what is removed and what we have to keep. We may close accounts that break these terms. Ending your account doesn’t cancel a confirmed booking.
11. Governing law & updates
These terms are governed by the laws of Ghana, and the courts of Ghana deal with any dispute, unless the law where you live gives you the right to bring a claim there.
We may update these terms when our services change. We’ll post the new version here with a new date and let you know about important changes before they apply to you.
12. Contact us
Phone: 059 444 8963
WhatsApp: Message our team
Website: bubblestravel.co